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Shipping Policy
Basma Trading (Pty) Ltd provides shipping services for eligible orders within our service areas. This policy explains how shipping works, including delivery areas, methods, timing, costs, and customer responsibilities.
Delivery Areas
- We currently deliver all over South Africa. Availability may vary by product and location, and some remote or restricted areas may not be eligible for delivery.
Shipping Methods & Costs
- Shipping methods and costs depend on the size, weight, and destination of your order. The final shipping cost and available delivery options are shown at checkout before you confirm your purchase.
Processing & Delivery Times
- Orders are usually processed on standard business days after payment is confirmed. Estimated delivery times are provided at checkout and may vary based on your location, product availability, and carrier schedules. Delivery times are estimates only and are not guaranteed.
Tracking & Delivery
- When tracking is available, details will be shared so you can follow your order. Please ensure someone is available at the delivery address to receive and inspect the order. If no one is available, the carrier may attempt re-delivery or hold the order at a collection point, subject to their terms.
Customer Responsibilities
- Customers are responsible for providing accurate delivery information at checkout and ensuring the delivery location is accessible and suitable for unloading, especially for large or heavy items. If delivery fails due to incorrect address details, lack of access, or unavailability, additional fees may apply for re-delivery. For any questions about shipping before you place an order, please contact sales.basmatrading@gmail.com.
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